The winners of the Young Scholars and Frontlines in Crisis Research Competition Awards for 2021 will be presenting on February 18 as part of the AMA Winter Academic pre-conference symposium, hosted by the Organizational Frontlines Interest Group. Below are the Zoom link, password, and schedule of presentations (presenters are in bold). We hope to see you there!
ZOOM LINK:
https://zoom.us/j/95934858849?pwd=SU1OV0kyalpveHNBbFRBc2FsV1RMQT09
Meeting ID: 959 3485 8849
Passcode: 495805
SESSION 1: February 18, 2021, 10am – 11am CST
Young Scholar Research Award – Winner Presentations
Discussants: Bitty Balducci (Washington State), Sterling Bone (Utah State), Andrew Crecelius (Iowa State) and Martin Mende (Florida State)
- “Who’s In Control: How Default Tip Levels Influence Customer’s Emotions and Engagement” by Nathan Warren (University of Oregon), Sara Hanson (University of Richmond), and Hong Yuan (University of Oregon)
- “The Complex Nature of Customer Orientation in Boundary Spanning Roles: An Investigation of Depletion, Customer Depersonalization and Shirking Behavior,” by Jonathan Beck (Boston College), Clay Voorhees (University of Alabama), and Carol L. Esmark Jones (University of Alabama)
- “Defining, Measuring and Managing Networked Customer Experience: A Multi-Method Study of Mobile Payment Apps in Retail Settings,” by Nandini Nim (Georgia State University) and V. Kumar (Indian School of Business)
SESSION 2: February 18, 2021, 11:30am – 12:30pm CST
Frontlines in Crisis Competition – Winner Presentations
Discussants: Mike Ahearne (Houston), Mike Brady (Florida State), Mark Houston (TCU), John Rudd (Warwick), Ravi Sohi (Nebraska)
- “Stopping the Spread: The Role of Blame Attributions and Frontline Staff Measures in Curbing C2C Misbehavior Contagion,” by Ilias Danatzis (King’s College London) and Jana Moller (Freie University Berlin)
- “Customer-Salesperson Relationships in Times of Crisis: A Power-Dependency Perspective,” by Claire Cardy (Warwick Business School) and Johannes Habel (University of Houston)
Selected for presentation and workshop development:
- “Which Type of AI Solutions Prove Useful During Crisis? Evidence from the COVID-19 Pandemic,” by Linda Alkire (Texas State University), Yashar Atefi (University of Denver), Kaushik Jayaram (University of Georgia) and Irene Nahm (University of Minnesota)
