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Submission Deadline – JRCS Special Issue – The Future of Customer Experience (CX) in Retailing

March 31, 2021

Special Issue in the Journal of Retailing and Consumer Services, edited by

Phil Klaus¹and Volker Kuppelwieser²

¹ International University of Monaco, Monaco

²NEOMA Business School, France

Retailing as we knew it is entering a period of both, transformation, and unprecedented change. New technologies drive digital disruption, omni-channel management, and the customer experience (CX) is commonly seen as the new differentiator and source of gaining a sustainable competitive advantage in the retail environment (Klaus, 2014). Continue reading.

Details

Date:: March 31, 2021
Event Category:: Submission Deadline
Website:: https://www.journals.elsevier.com/journal-of-retailing-and-consumer-services/call-for-papers/the-future-of-customer-experience-cx-in-retailing

Organizers

: Prof. Dr. Phil Klaus
: Prof. Dr. Volker Kuppelwieser